Subscription Terms

Plans and billing

Sovren 6-Pack Monthly Subscription: $109, billed every month.

Sovren 12-Pack Monthly Subscription: $169, billed every month.

Quarterly plans are billed for the full quarter at the start of each term.

At checkout we place a temporary authorization hold on your card for the first term of the plan you select; it is only captured if a licensed provider approves your prescription. If you're not approved, the hold is released and you owe nothing.

Automatic renewal

Your Subscription Service is a recurring monthly subscription that automatically renews each month on your billing date, at the then-current subscription price, until you cancel. By enrolling, you authorize Sovren and its third-party payment processors to charge your payment method the recurring subscription fee on each billing date until you cancel in accordance with this policy.

How to cancel

You may cancel your Subscription Service at any time, for any reason. To cancel, contact customer service at help@sovrenrx.com and request a cancellation, or use the chat feature in your patient portal. Cancellation is available through the same channels you used to sign up, and we will not impose unreasonable obstacles to cancellation.

To stop your next charge, we ask that your cancellation request be received at least 72 hours prior to your billing date. If your request is received within 72 hours of your billing date, your subscription will be charged on the upcoming billing date, and your cancellation will take effect at the end of that next billing cycle.

Refunds

Please note: if you are disqualified by our medical provider for any medical reason, you will receive a full refund.

If your Subscription Service is cancelled due to disqualification by our medical provider, you will be issued a refund for the remainder of your Subscription Service charges following the disqualification.

Other than cancellation due to medical disqualification, IN NO EVENT SHALL YOU BE ISSUED A REFUND UPON CANCELLATION OF THE SUBSCRIPTION SERVICES.

Federal law generally prohibits the return of prescription medications to pharmacies for refund or reuse once they have been dispensed to a patient, in order to protect public health and safety. This policy ensures that all medications provided are handled and dispensed with the utmost care and compliance. If approved, refunds will only be issued for your most recent billing cycle and will not be issued for past billing cycles.

Consultation included

The provider consultation is included in the subscription price; there is no separate consultation fee.

Your Subscription Services represents a single price for the subscription purchased. This may include consultations, both live and via electronic form submissions and reviews, with a Provider for medications that are fulfilled through a pharmacy or other health care services on which we collect payments, lab services, care support, a 24/7 patient support line, and other services to support your treatment journey. Services, labs, and medications covered by the single Subscription Service price may vary.