Frequently asked questions.

Sovren is a telehealth platform that connects you with U.S.-licensed clinicians for evaluation of erectile dysfunction and related men's health concerns. You complete a confidential online intake in a few minutes, a licensed clinician reviews it, and if treatment is appropriate, a prescription is issued and filled by a licensed compounding pharmacy and shipped discreetly to your door. There is no video call and no in-person visit.

Fast. Sovren has one of the quickest review times in the category: most intakes are reviewed within 24 hours, and often in as little as 2 hours. If you're approved, our pharmacy fills and ships within 24 hours, so you're not left waiting.

Yes. Every treatment offered through Sovren requires a valid prescription issued by a licensed clinician after reviewing your intake and medical history. Nothing is dispensed without one.

As part of the medical review, your clinician needs to confirm your identity before prescribing, so you'll be asked to upload a photo of your government-issued ID. It's a standard safeguard that confirms the prescription is for you and helps keep your care secure.

No. Sovren is a fully asynchronous online visit. You complete your intake in writing, a licensed clinician reviews it on their own time, and there's no scheduled video call or appointment to keep. No office visit, ever.

Yes. Telehealth is a legal, established way to receive care, and every Sovren prescription is issued by a clinician licensed in your state, following the telemedicine laws that apply there. The safety of an online prescription depends on honest answers: your clinician relies on your intake to screen for risks and interactions, so completing it accurately and listing everything you take is what keeps treatment safe. If you're approved, your medication ships with full instructions and safety information.

The honey products sold in stores are unregulated, and the FDA has found that many contain hidden, undeclared pharmaceutical ingredients at unknown and potentially unsafe doses. Sovren is a prescription product. The active ingredients are known, measured, and prepared at doses your clinician determines, by a licensed U.S. compounding pharmacy operating under state and federal regulations. Even the honey is different: ours is USP grade and comes with a certificate of analysis, meaning it’s from a verified, high-quality source that meets the U.S. standard for use in medications, not the unverified honey those products bring in from overseas, and it serves only as the delivery format. The medicine behind it is real, prescribed, and accountable.

Most ED options, whether a generic pill or another telehealth brand, give you a single active ingredient that works on blood flow alone. Sovren combines four prescription actives in one honey-based dose: three that support blood flow at different speeds and durations, plus apomorphine, which works on the brain's arousal pathways. It's built to address both the physical and the mental sides of performance, with one long responsive window instead of timing a pill. And it's delivered as honey, not a tablet or a clinical-tasting drop.

No. Sovren is intended for men 18 and older. And not everyone who's eligible by age is a candidate: certain health conditions, medications, and contraindications can make treatment inappropriate. Your clinician determines eligibility based on your individual health profile.

If your clinician determines treatment isn’t appropriate for you, you’ll be informed, and you won’t be charged. You may be referred to your primary care provider or another healthcare professional for further evaluation.

Sovren is available in all 50 states.